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Submitted by admin-ormdigital on Wed, 07/22/2020 - 10:24

Station message

Essential travel only - lockdown restrictions currently apply in England -

Cipolwg ar y cyfleusterau

  • Toilets
  • Parking
  • ATM
  • Ticket Office
  • Wifi
  • Ticket machine
  • Step free access
  • Refreshment facilities
  • General service information
    • Staffing Level
      Full time
    • Closed Circuit Television
    • Information Available From Staff
      Yes - from help point
      Yes - from information point
      Yes - from ticket office
    • Information Services Open
      Mon-Fri 04:15 to 02:00
      Saturday 04:15 to 00:30
      Sunday 08:00 to 23:00
    • CIS
      Departure Screens
      Arrival Screens
    • Customer Help Points

      Available at Customer Reception and station floorwalkers

  • Ticket buying and collection
    • Ticket Office
    • Prepurchase Collection
    • Ticket Machine
    • Oystercard Issued
    • Use Oystercard
    • Always Show Oyster Card Fields
    • Smartcard Issued
    • Smartcard Validator
  • All station facilities
    • First Class Lounge


      On the paid concourse between Platforms 3 & 4

      Tickets Accepted

      Avanti West Coast (Business, First Open or Advance First) tickets only. You can only enter the lounge on the travel date shown on your ticket.


      Dedicated business areas are fully equipped with telephone points, desks, fax photocopier and modem facilities, screens with updated train information.


      Tea, coffee, soft drinks.


      Wi-Fi is available


      No showers are available

      Mon-Fri 06:15 to 19:45
      Saturday 08:00 to 18:00
      Sunday 10:00 to 18:00
    • Seated Area
    • Waiting Room
      There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
    • Trolleys
    • Station Buffet
      Food & drink available throughout the station. Rehydration and water refill points are available throughout the station.
    • Toilets

      Male, Female, Accessible and Baby Change facilities are available in all parts of the station.

      These are located between:

      • Platforms 2 - 3a (Blue Lounge)
      • Platforms 10 - 11a (Yellow Lounge)
      • Platforms 10 - 11b (Red Lounge)
    • Baby Change
      Female toilets,Male toilets
    • Showers
    • Telephones
      Usage Type: Cards And Coins
    • Wi Fi
    • Web Kiosk
    • Post Box
      No post box within the station. On exiting the station at the Corner of Stephenson St / Navigation St (for Victoria Square) head towards Pinfold Street for the nearest post office 0.2miles Post Office 1 Pinfold Street Birmingham West Midlands B2 4AA
    • Tourist Information
    • Atm Machine
      ATM machines are located on the paid concourse
    • Bureau De Change
    • Shops
      • Boots located on the main concourse, before the ticket barrier  
      • Camden Food located beyond the ticket barrier 
      • Costa located beyond the ticket barrier next to Platform 5b escalator 
      • Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 
      • M&S Food located on the main concourse 
      • Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator 
      • The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator 
      • W H Smith located on the main concourse, before the ticket barrier
  • Accessibility and mobility access
    • Helpline

      JourneyCare available at the station

    • Staff Help Available

      Journey Care assistance is available prior to travel via the relevant Train Operator:

      We can provide assistance at the station during the hours we're open to the public.  Passengers can book additional assistance on the day at the Network Rail reception or call 0121 654 4243. 

      However please be made aware that if arrangements haven't been made via Journey Care prior to travel, there will be a wait but our policy is to make it happen.

      Mon-Sun 07:30 to 23:59
    • Induction Loop
    • Accessible Ticket Machines

      Staff available to assist where required.

    • Height Adjusted Ticket Office Counter

      Floorwalkers are available to assist all customers

    • Ramp For Train Access
    • Accessible Taxis

      Taxis drop off within the 'drop & go' off the Hill Street entrance.

      The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

      All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs.

      For more information visit traintaxi.

    • Accessible Public Telephones

      Located opposite Network Rail Reception on the main concourse

    • National Key Toilets

      Close to Platforms 1A and 12A and Platforms 10 and 11B

    • Step Free Access

      The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point.

      All platforms have lifts and escalators

      Coverage: whole Station
    • Ticket Gates

      Wide gates are available for wheelchair users, buggy's and passengers with luggage. 

    • Impaired Mobility Set Down

      Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243.

      Alternatively, please contact Passenger Assist of the relevant train operator:

      • West Midlands Railway - 0800 024 8998
      • Avanti West Coast - 0800 0158 123
    • Wheelchairs Available
  • Car park information
    • Cycle Storage
      Spaces: 58
      Sheltered: Yes
      Cctv: Yes

      If you want to take your bicycle on the train, please check with the relevant train operator beforehand 

      Type: Stands
    • CarPark

      For car park charges see

      Parking at New Street station 

      Operator Name: A P C O A Parking ( U K) Limited
      Name: Short Stay Car Park
      Spaces: 38

      Number Accessible Spaces: 0
      Accessible Spaces Note:

      There are no designated spaces in the short stay car park but there are four Blue Badge spaces by within the 'drop & go' area on the entrance off Hill Street

      Cctv: Yes

      Mon-Fri - 24h
      Saturday - 24h
      Sunday - 24h

    • Taxi Rank

      Taxis drop off with the 'drop & go' in the Hill Street entrance.

      The taxi rank is on Navigation St (Stephenson St / Victoria Sq exit).

      For more information visit traintaxi.

    • Onward Travel

      There are nearby bus stops on Smallbrook Queensway and Hill Street

      Most buses are wheelchair accessible.


      For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.

    • Metro Services

      For details of the Midland Metro (tram network) visit:


    • Airport

      Regular train service to Birmingham International. 10 - 15 minute journey

  • Passenger services
    • Customer Service

      Luggage received from terminated trains at Birmingham New Street only

    • Left Luggage

      Operator Name: Excess Baggage Company
    • Lost Property

      Operator Name: Excess Baggage Company
      Mon-Fri 09:00 to 17:30

Live departures & arrivals

  • Oeddech chi’n gwybod?
    Tocynnau Multiflex
    Yw’r tocyn Unffordd rhataf ar gyfer cannoedd o deithiau rheolaidd
    Available exclusively on our App
  • Oeddech chi’n gwybod?
    Cynllunio Ymlaen Llaw, Cadw Lle
    Rydyn ni’n gwneud popeth gallwn ni i helpu pawb i deithio’n saffach ar hyn o bryd.
    Reserve a place
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    Teithiwch yn Saffach
    Gallwch gynllunio ymlaen llaw a phenderfynu pryd i deithio gan ddefnyddio ein Gwiriwr Capasiti.
    Let's try it

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